Privacy Policy for 22phmaya

At 22phmaya, we recognize that privacy is a fundamental right. As a gaming platform serving Filipino players, we are committed to protecting your personal information and complying with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

This Privacy Policy applies to all personal data collected through the 22phmaya website, mobile applications, customer support channels, and any other services we provide. It explains what data we collect, why we collect it, how we use it, who we share it with, and the rights you have regarding your personal information.

We act as the data controller for the personal information we collect. This means we determine the purposes and means of processing your personal data and are responsible for ensuring that processing is lawful, fair, and transparent.

This Policy is effective as of January 1, 2026. We may update this Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on this page, with the "Last Updated" date clearly indicated at the top.

We collect several types of personal information to provide, maintain, and improve our services. The categories of data we collect include:

2.1 Account Registration Data

When you create an account on 22phmaya, we collect:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile phone number
• Residential address (city, province, postal code)
• Username and password (password is stored in encrypted form)
• Preferred currency (PHP)

2.2 Identity Verification Data (KYC)

To comply with Philippine anti-money laundering laws and responsible gaming requirements, we collect:

• Government-issued ID (e.g., Philippine passport, driver's license, UMID, SSS ID, postal ID)
• Proof of address (e.g., utility bill, bank statement, government correspondence)
• Selfie or photo for identity verification purposes
• Source of funds documentation (for large transactions)

2.3 Financial and Transaction Data

• Payment method details (e.g., GCash account name, bank account number, e-wallet details)
• Deposit and withdrawal transaction history
• Betting history and game activity
• Bonus and promotion usage
• Account balance and transaction amounts

2.4 Technical and Usage Data

• IP address and geolocation data
• Device type, operating system, and browser type
• Pages visited, time spent on pages, and navigation paths
• Referral source (how you found 22phmaya)
• Session duration and login timestamps
• Cookies and similar tracking technologies (see Section 5)

2.5 Communications Data

• Customer support inquiries and correspondence
• Live chat transcripts
• Email communications with our team
• Survey responses and feedback

We use the personal data we collect for the following purposes, all of which are necessary to provide our services and comply with legal obligations:

22phmaya does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients for the purposes described below:

4.1 Service Providers

We share data with trusted third-party service providers who assist us in operating the platform, including:

• Payment Processors: GCash, PayMaya, bank partners, and other payment gateways to process deposits and withdrawals.
• Identity Verification Providers: Third-party KYC/AML verification services to confirm your identity and age.
• Game Providers: Software providers who supply slots, live casino, and other games on our platform.
• Cloud Hosting & IT Services: Providers who host our servers, databases, and technical infrastructure.
• Customer Support Tools: Live chat and ticketing systems used to provide customer service.
• Analytics Providers: Tools that help us understand how users interact with our platform.

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Legal and Regulatory Authorities

We may disclose your personal data to Philippine government agencies, law enforcement, or regulatory bodies when:

• Required by law (e.g., court orders, subpoenas, regulatory audits)
• Necessary to comply with anti-money laundering (AMLA) reporting obligations
• Required to investigate suspected fraud, illegal activity, or violations of our Terms & Conditions
• Necessary to protect the rights, property, or safety of 22phmaya, our users, or the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our platform before your data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your data with other third parties if you have given us explicit consent to do so.

22phmaya uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that helps us recognize you on subsequent visits.

Types of Cookies We Use:

• Essential Cookies: Required for the platform to function properly (e.g., session management, authentication). These cannot be disabled.
• Performance Cookies: Collect anonymous data about how you use the platform to help us improve performance and user experience.
• Functional Cookies: Remember your preferences (e.g., language, currency) to provide a more personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness (used only with your consent).

Managing Cookies:

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may prevent you from using certain features of the platform. To learn more about managing cookies, visit your browser's help section.

Protecting your personal data is a top priority at 22phmaya. We implement a comprehensive set of technical, organizational, and administrative security measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction.

Security Measures We Employ:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Secure Data Storage: Personal data is stored on secure servers with restricted access controls and regular security audits.
• Password Hashing: User passwords are hashed using strong cryptographic algorithms and are never stored in plain text.
• Two-Factor Authentication (2FA): Optional 2FA is available to add an extra layer of security to your account.
• Firewall Protection: Our servers are protected by advanced firewalls to prevent unauthorized access.
• Regular Security Audits: We conduct regular internal and third-party security assessments to identify and address vulnerabilities.
• Employee Training: All 22phmaya staff with access to personal data receive regular training on data protection and security best practices.
• Access Controls: Access to personal data is restricted to authorized personnel only, on a need-to-know basis.

Data Breach Response:

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will:

1. Notify the Philippine National Privacy Commission (NPC) within 72 hours of becoming aware of the breach;
2. Notify affected users via email within 72 hours, providing details of the breach, the data affected, and steps we are taking to mitigate harm;
3. Take immediate action to contain the breach, investigate its cause, and implement measures to prevent future incidents.

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data. 22phmaya is committed to making it easy for you to exercise these rights.

How to Exercise Your Rights:

To exercise any of the above rights, please contact our Data Protection Officer at:

We will respond to your request within 15 calendar days. In some cases, we may need to verify your identity before processing your request to ensure the security of your personal data.

Right to Lodge a Complaint:

If you believe that 22phmaya has not handled your personal data in accordance with the Philippine Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing data privacy laws in the Philippines.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine laws and regulations. The following retention periods apply:

Once the applicable retention period expires, we will securely delete or anonymize your personal data so that it can no longer be associated with you. In some cases, we may retain anonymized, aggregated data for statistical and analytical purposes indefinitely, as this data cannot be used to identify you.

22phmaya is strictly an adult gaming platform. Our services are intended exclusively for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect, use, or disclose personal information from individuals under the age of 21.

During the registration process, we require all users to confirm their date of birth and undergo identity verification to confirm they meet the minimum age requirement. Any account found to belong to a person under 21 years of age will be immediately suspended, all funds will be returned, and the account will be permanently closed.

If you are a parent or guardian and believe that your child has provided personal information to 22phmaya without your consent, please contact us immediately at [email protected]. We will take prompt action to investigate and, if confirmed, delete the minor's information from our systems.

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes to this Policy, we will:

• Post the updated Policy on this page with a revised "Last Updated" date at the top.
• Send a notification to your registered email address informing you of the changes.
• Display a prominent notice on the 22phmaya platform for at least 30 days after the update.

Your continued use of the 22phmaya platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you should discontinue use of the platform and may request account closure by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. The most current version of this Policy will always be available at 22phmaya.net/privacy-policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 22phmaya handles your personal data, please do not hesitate to reach out to our Data Protection Officer:

We are committed to resolving any privacy concerns promptly and transparently. Our support team is available around the clock to assist Filipino players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines with any data privacy inquiries.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which oversees the enforcement of the Data Privacy Act of 2012.